How Artificial Intelligence is Enhancing Customer Experiences
AI Customer Experiences

How Artificial Intelligence is Enhancing Customer Experiences

Artificial Intelligence (AI) can no longer be ignored in the digital age. Businesses need to understand how AI works. AI programs and services can transform virtually every aspect of a business.

Automated processes and artificial intelligence are deemed the most significant technological advances of the century. Modern companies are now using artificial intelligence and machine learning to transform interactions, relationships, revenue, and services. 

Approximately 51% of companies now use artificial intelligence to improve customer experiences and hyper-personalize them. A good customer experience can be achieved with the use of customer service applications.

What is Customer Experience?

Making a purchase, using a product, or receiving a pop-up message all start the customer life cycle. It can also include contacting customer support or using the product. In general, the better the customer experience with a brand, the more likely they are to continue using and recommending it. Net promoter score is essentially a measure of customer satisfaction. 

Customers who have positive experiences with a brand tend to buy from that brand again. As companies strive for positive customer experiences, they are increasingly relying on artificial intelligence.

As a result, marketing departments are no longer required to manually segment audiences, write campaigns, or respond to communications from customers personally. These activities can now be assisted by AI.

AI’s impact on customer experience

1. Customer understanding is facilitated by AI

Brands can gain a much more accurate understanding of their customers by combining automatic learning and AI to gather social, historical, and behavioral data.

AI software is continuously learning and improving as it analyses data and can anticipate customer behavior, unlike traditional data analytics programs. The result is more relevant content, more sales opportunities, and a better customer journey.

2. Increasing sales and customer satisfaction

The use of artificial intelligence is becoming increasingly prevalent as companies look to maximize sales and customer satisfaction. 

A customer may see ‘recommended’ products while shopping online, for instance. To increase conversion and sales, brands can utilize clustering algorithms to provide better recommendations.

The same goals are being sought by these AI systems: to maximize purchases, sales, and customer satisfaction. The store, however, should not recommend products the customer does not like, since the customer is likely to return or not buy them.

3. Making real-time decisions and predicting behavior

A real-time decision is one made with near-zero latency by using the most current data available, such as data from current interactions between a customer and a business. 

The decision-making process can be used to market to customers more effectively using real-time data. Customers who use ad blockers can be identified in real-time and offered alternative UI components that keep them engaged.

One aspect of personalized recommendations is presenting customers with more relevant content. AI and real-time decision-making can optimize the experience of brands by recognizing and understanding customer intent as they produce data, in real-time.

4. The age of the AI chatbot is here

Customer service (via chatbots) is the leading application of artificial intelligence deployed today, according to an MIT Technology Review of 1,004 business leaders. As many as 73% of respondents believe companies will use AI for sales and marketing by 2022, followed closely by other departments at 59%.

Final Thoughts

The use of AI in customer service provides easy, efficient solutions. By harnessing big data and customer information, AI can help deliver a great customer experience. 

Customers will be effectively served if a customer service center is AI-based. Competitiveness can be improved with AI solutions. To gain the trust of your customers and increase loyalty, contact us at Byonic.AI. 

What is the Business Value of AI?
business value of ai

What is the Business Value of AI?

With AI adoption, companies saw their profitability soar, their efficiency increase, and their business value increase during the pandemic.

It enhances human capabilities and enhances a company’s efficiencies, reducing operating costs. Also, AI can improve the customer experience, increase revenue, and safeguard engagement.

AI and Business in 2021

The AI trend is at its height in 2021. There have been many misconceptions and uncertainties arising from this topic. However, it is undeniable that artificial intelligence has value-generating capabilities. This technology is already benefiting most industries, if not all. Additionally, the business landscape has changed dramatically for companies.

The implementation of an AI strategy in many organizations has become challenging. It’s a huge investment, but it can yield incredible results. With today’s market being more tech-driven than ever before, staying competitive means leveraging cutting-edge technologies to build business strategies.

The goal of this curriculum is to give you the knowledge necessary to fully understand, adopt, and implement AI solutions in an enterprise setting, while also maximizing their value.

Companies unfamiliar with the applications of Artificial Intelligence are often misinformed about the field. Some believe AI is about human-like robots and magical codes, while others believe it is just too complicated to understand.  We are at a point in time where businesses can easily understand, access, and use artificial intelligence – making it all that more powerful.

Machine learning refers to the process of identifying patterns in large datasets that can be used to perform human-like tasks. This field dates back to the 1950s, but it has expanded rapidly since then.

Today, it is well known that computers are capable of doing many things that humans cannot. Innovating enterprises seeking to scale their efficiency have strongly reacted to this. However, for any AI project to succeed and generate value, it must have the support of the entire organization, including the top management.

Benefits of AI

Any business with large amounts of data can benefit greatly from AI – you can train it to get more accurate results over time through the use of appropriate algorithms. You can automate even simpler tasks that are predictable in time, such as installing large batches of applications or gathering system requirements, for instance.

Additionally, if you want to do business on a different continent, the data you have gathered from the existing department can be fed to the AI algorithm, which then will spit out the needed model and/or requirements that will be optimal for the new department on a different continent.

Final Thoughts

We are living in the age of Artificial Intelligence. Many (if not all) industries are already recognizing the value of artificial intelligence. Business applications of AI are undeniably transformative, so organizations must take advantage of the technology as soon as possible.  AI can be used to shape the value generated by a business’s AI strategy as needed by any company that decides to understand and implement it.

You still have time to begin your artificial intelligence journey if you haven’t already done so. The key to everything is access to data. Businesses should be able to identify the types, quantities, and quality of data needed to accomplish their objectives, so finding relevant use cases shouldn’t be a problem.

Take the next step and book a meeting with the sales team at Byonic.AI. While many AI projects carry high costs and time investments, they are well worth the effort to achieve success.  

Unleash AI to Improve Your B2B Email Marketing
Article is about How to Improve B2B Email Marketing with AI

Unleash AI to Improve Your B2B Email Marketing

There are countless strategies that marketers implemented in their campaigns in order to see more conversions. With that said, the most popular and useful method continues to be the email with 91% of marketers saying that email marketing is essential in their efforts. This means that the focus of any campaign should be to improve email marketing.
  1. Use AI to optimize your subject lines

When a person writes a subject line, there is always an element of bias, not to mention a lack of resources to generate the best outcome. Even expert copywriters will write subject lines with many limitations that can severely hinder the results of the email campaign.This can often lead to content that is not going to be hitting the inbox and is destined to make its way to the spam folder. When this happens, your chances of engagement are completely ruined and your campaign ends up being a very frustrating experience.Using Artificial Intelligence for this purpose is going to help generate subject lines based on pattern matching. AI will make use of algorithms that are going to help generate optimal subject lines depending on your niche and product.
  1. Upgrade email personalization

One of the biggest pitfalls of email marketing is the lack of personalization involved. When people open emails that look like templates, they are very likely to lose interest. With that said, it can be hard to personalize bulk emails due to how long this task would take and how many resources would be required.You can forget about this time-consuming task with the use of Artificial Intelligence. The way that AI handles predictive analytics with the use of customer data and complex algorithms is enough to generate optimal product recommendations, headlines, and many other aspects of your email messages.
  1. Optimize the timing of your emails

The exact time of the day when your emails are most likely to be seen by your potential customers is very difficult to determine. Marketers would usually have to resort to experimenting and split testing in order to determine this factor. This would usually mean spending weeks and even months just trying to find the best timeframes to send their content.When you implement AI into your efforts, you will be able to determine the click volume, the open volume, the best time to send emails, the best days to send emails, and all of this will be customized depending on your target industry.It is important to note that over 90% of marketing emails that receive any clicks are sent on weekdays. This means that the weekend are less likely to be a good time to engage most audiences. It is also notable that the highest engagement was found right in the middle of the week. This means between Tuesday and Thursday.

Final thoughts

AI has become a major component of most successful digital marketing strategies. It saves time and it helps your entire team maintain a more productive flow of work. We gave you 3 of the most essential and useful ways to use AI for B2B email marketing, but the advantages it brings are vast and the ways in which AI can be implemented are growing in numbers as this technology continues to see constant upgrades.It is essential to find quality assistance to help implement new strategies that strengthen your campaigns. Start using AI to boost your email conversions by scheduling a call with the sales team at Byonic.AI today.
How AI Can Streamline Your Sales Process
Article is about how AI Can Streamline Your Sales Process

How AI Can Streamline Your Sales Process

Every manager thrives for better results. It is their responsibility to construct a pace through a sales process that can help them manage tasks efficiently and in a short span of time. This could be done through Artificial Intelligence. Artificial intelligence has now become a necessity.

Artificial Intelligence tools can not only boost your sales process but can also help you be more organized in terms of time and pace. Through smart AI tools, you can have a steady pace that would increase the productivity of the sales process.

The best part of AI-powered sales software is that its diversity caters to a wide range of needs within a budget. Let’s dive into how affordable AI can streamline your sales process.

AI Affordability and Sales Processes

Honestly, having AI-powered sales software can never go to waste, it will give some benefit or the other. But what does AI do to your sales process? Well, sales AI is a tool that uses Artificial intelligence to enhance and increase the sales process.

There are different categories of sales AI, however, we will talk about the four most important ones.

  1. Conversational Intelligence: These sales AI resources record, analyze, and transliterate phone calls.
  2. Sales Engagement: This software informs the correct time and place to share content to you potential customers along with offering a sneak-peek into the future moves.
  3. SMS and voice calls: these AI tools aim to improve your voice calls and messages outreach.
  4. AI-powered account-based marketing: this platform helps companies improve their sales and marketing by identifying potential prospect’s interest.

1. Conversational Intelligence Platforms: Conversations Points Identification

Conversational intelligence’s basic aim is to pin down certain particular keywords and topics that continuously come to light with their potential customers. Conversational intelligence platforms have helped sales reps in reaching a point in diverting conversations to an extent that would hit with the potential they are having a conversation with.

On the other hand, conversational intelligence platforms also help sales managers in identifying conversational ideas and approaches. This would eventually avoid any fat from your sales calls.

This way your reps have an idea of what to talk about and what not to talk about with the potential customers.

2. Conversational Intelligence Platforms: Browsing and Assessing Reps’ Calls

Well, a lot of conversational intelligence platforms are also capable of providing actionable AI-powered call feedback. This feedback helps users evaluate and monitor across the company, about all the happening sales calls in progress.

This helps the sales manager keep a record of important data such as bank information, benchmark, and also to assess their reps’ calls. This likewise gives a clear picture of where an organization stands. If need be, the managers could easily evaluate the problematic areas and work on them.

By improving their weak points, managers can streamline the sales process.

3. Voice And SMS Platforms: Optimize Prospects

Another important role that AI performs is in the area of SMS. Such AI-powered voice and SMS platforms can help sales process by their features of auto-dialing. leaving voicemails. etc.

These AI-powered SMS platforms increase outreach without any compromises. The features like voicemail and SMS outreach are automated. But using AI skills can keep this a secret without your potential customers noticing.

Doing so can accelerate your sales process as it cuts down cost as well as time. Conducting outreach through SMs or voicemails can actually help you save a lot of time along with lessening the workload off your shoulders.

4. Sales Engagement Platforms

Sales Intelligence capabilities is another platform that is an essential part of sales engagement. How?

Well, its features such as tracking calls, outreach messages, and emails help you in looking at the bigger picture of where you stand. Sales intelligence capabilities consider the frequency, measures, and content by your potential customers along with qualities relating to sales and business scales. This will eventually help you know the right time to contact your potential audience.

Doing so will eventually benefit your sales process along with reducing time and pressure.

5. AI-Powered Marketing Platforms

Normally there are a number of software available to support the sales process, however, not all of them are backed by artificial intelligence. But what difference does it make?

Well, processes that are backed up by artificial intelligence have higher chances of streamlining your company’s sales process.

AI-powered account-based marketing platforms can help you identify the interests of your potential i.e., where interest is coming from (visitors) and how your marketing team can convert these interests into sales or deals.

Final Thought

AI has now become a necessity. It not only makes your business efficiency but also saves a lot of time along with taking work pressure off your shoulders.

Regardless of your company’s position, an affordable AI is a must-have. You can opt for either of the above-mentioned platforms. However, remember that the AI tools you choose must always support your sales process and improve them.

What is AIBM? – A Guide

What is AIBM? – A Guide

Internet marketing has become even more important as consumers research and shop online for products. Your business can grow in brand-new ways when you realize how effective Internet marketing is.

To achieve core business goals, it is imperative to have a comprehensive understanding of your customers. It doesn’t matter if you’re creating more engaging content, building (or optimizing) the customer experience, or increasing sales. The key to knowing your customers is to know them better than they know themselves.

The 4 Elements of AIBM

1. Discover Demand

Ensure that your product will gain the interest of customers before starting your company. The time you’ll save by taking this one step may add up to weeks (or even months), as well as saving you thousands of dollars.

When market research reveals that a need exists, but no comprehensive solution is yet available, developing a new product is an exciting project. Despite their need for solutions, customers can’t quite identify what they require. You can help here.

Great platforms, products, and services are always in demand among companies. Understanding the companies you are trying to reach, what they are looking for, and how to reach them will help you find them.

In market demand, we mean the level of demand that exists for a specific period. Several factors influence demand for a product such as how many consumers seek your product, the price at which they are willing to pay for it, and the amount of your product offered to consumers by your company and your competitors.

Most of the time, the market demand fluctuates. Various reasons may be at play here, some of them predictable, while others are out of our hands, such as natural disasters or pandemics.

A product’s market demand increases when more people are interested in it. It is generally under these circumstances that prices increase—more people want it, and the price goes up accordingly. Price decreases usually coincide with a decline in demand. Later, we’ll talk about it more in-depth.

When developing products, business owners often fail to consider market demand. Stock sitting in your warehouse eats into your profits and takes up warehouse space, so you don’t want to invest too much capital in products that no one will buy.

In addition, you’ll also want enough supplies to serve your customer base. You may be unable to win a customer for life if your stock is out of stock.

2. AI-Based Predictions

Manage buyer journeys and behaviors in real-time with our AI-powered model and ABM list. Regardless of your industry, you can use metrics and KPIs to buy better business forecasting using the currency at your disposal. The ability of machine learning to provide automated, accurate, scalable, adaptive, and real-time forecasts is the driving force behind these forecasts.

The number of metrics and KPIs available for forecasting, which often numbers in the thousands, is too great for traditional statistical models, such as time series forecasts.

Although these traditional statistical models may use past revenue data, for example, they simply don’t provide the accuracy that’s required in today’s business world. 

In time-series forecasting, companies have realized that they can reap a lot of benefits from combining thousands of metrics. 

When planning revenue, you should include metrics regarding customer experience, such as conversion rate and churn rate, when forecasting revenue.

3. Intent Signals

Utilize intent signals and surge alerts to uncover insights from your ABM list and determine purchasing possibilities. To identify leads before they approach you, you need to understand buyer intent signals.

When you know when good-fit accounts are preparing to buy, your sales team can make a significant impact. As opposed to waiting for buyers to approach you, you can deliver the perfect pitch when it is most appropriate. Digital and event-based signals of buyer intent can be tracked. 

Various ways can be used to measure buyer intent in sales and marketing campaigns, create more opportunities to close more deals, and reduce churn levels; even ways can be used to choose the best provider of B2B intent data. As well as detecting signals to be on the lookout for, you can also track these signals.

Indications of buyer intent tell us when people are preparing to buy. Intent signals come in a variety of types, and each type helps you identify prospects differently. 

4. Key Segmentation

Based on buyer behavior in real-time as well as keyed-in attributes, segment account data allows you to gain deeper insights into your targeted audiences and campaigns.

An organization segments its market by dividing everyone into segments so that it can better target and focus marketing efforts. The segments that can be created with market segmentation can range from behavior to age, to income level. Your marketing campaigns should be able to get better responses when they are targeted at very specific subsets, rather than broadcasting to a large audience. As you develop a product, the same applies.

Market segmentation can be divided into four categories:

  • Demographic 
  • Psychographic 
  • Geographic 
  • Behavioral 

Final Thoughts

Customer service is the cornerstone of any successful business. Building and marketing your brand’s online presence makes it easy to forget its importance. These five examples above, however, have proven to be exemplary in providing full-service customer satisfaction. Discover more about AIBM solutions by scheduling a demo with the team at www.Byonic.AI today.

How to Increase Sales with Artificial Intelligence
Article is about Increase Sales with Artificial Intelligence

How to Increase Sales with Artificial Intelligence

Artificial intelligence has become an essential part of our lives now. It can drive cars, serve people, and perform surgeries. It can be used to carry out any kind of mundane, formal, or complex task. However, marketers increase sales with AI.

We all know that AI is based on the basic concept of stimulating human behavior while using complex algorithms. What we don’t know is that big companies like Salesforce and Cogito increase sales with AI. So, no one’s stopping you to use the power of AI in growing your business as well.

Big companies are now relying on automation to remain competitive and saving time. Artificial intelligence does not only increase productivity by analyzing your work habits but also optimize your business operations for maximum profits.

Ways to increase sales with AI

Regardless of the business model you operate on, you can increase sales with AI using the following steps:

1. Qualify quality leads

Technology has made it possible for corporations and marketers to connect worldwide. As a result, all marketers now use social media networks to interact and engage with potential clients. However, Facebook, Google, and other platforms are crowded with millions of people. Finding the target audience might be challenging and time-consuming.

Here’s when AI helps you out. Artificial intelligence is an expert application that gathers data on qualified or the highest-quality leads in the industry.

You can have access to Tensorflow, Azure machine learning, and Google cloud prediction to collect data alongside other cognitive services for streamline business operations.

Big data collection is not a win unless you can find your target audience and base your marketing plan on analytics. Artificial intelligence analyzes the data quickly and efficiently to find potential customers from across the globe.

2. Predictive analysis for improving marketing pitches

As an internet user, you are used to watching ads of a particular product you had searched for, a day ago. Artificial intelligence is quick in recommending products and services by analyzing your behavior on the internet.

It tracks the purchasing histories and buying habits of people to predict the next buy. Salespeople spend hours and hours on calls. However, AI can predict the next purchase of the customers through their buying habits. In short, AI knows what to sell to your potential customers.

With the data as useful as this on your hand, you can create a powerful pitch to sell your products and services. While salespeople push customers away, you would be one step ahead of the competition with the use of AI in predictive analysis.

Predictive analysis will allow you to earn valuable recommendations and build longer-lasting customer relationships. Thereby, leading to more sales in the future.

3. Increase productivity

Many companies lose fresh insight and proficient leads when the sales team is fast asleep. However, AI can improve your productivity by sifting through truckloads of data 24/7. Most businesses and ventures need an AI system that can work 24/7 to increase sales.

4. Drop all repetitive work on artificial assistant

Imagine the sales and big opportunities you could lose in a minute if you are busy doing all the repetitive work by yourself in the office. But what if I tell you that you don’t need another person to do your repetitive tasks? You could use artificial intelligence to automate your calendar as well as messages. You won’t have to populate your office with a secretary.

Artificial intelligence is commonly used to fill out the CRM system every once in a while. This does not only save the time of your sales representatives but also a lot of money that you use to train new sales reps.

AI programs can easily run voice-powered virtual assistants who could record information, set up meetings, maintain records, and whatnot. Moreover, they hit the audience with the right questions to gain valuable information.

In short, your salespeople would not have to enter data. Instead, they would be spending all the time interacting and engaging with potential customers.

5. Discover new sales opportunities

Big corporations like Uber use AI technology to track your traveling patterns. Similarly, Amazon anticipates customers’ needs by tracking buying patterns.

Would you like to receive notification if one of your trusted customers is running out of a product? All the guessing games are the tales of the past because you get guaranteed results with AI technology.


While it is impossible to increase sales without a sales team, AI technology can streamline and automate your tasks so that your employees can spend more time engaging with the customers. Let the team at Byonic.AI help you reach more prospects with AI-based solutions designed for demand generation marketers. Contact us today.

AI Applications Marketers Can Use
Article is about AI Applications

AI Applications Marketers Can Use

Until recently, artificial intelligence seemed like something only science fiction writers could imagine. In the meantime, AI was invented in 1955, and it has since become increasingly common. AI is everywhere, from Netflix’s recommendation algorithm to pocket-assistants like Siri – even if they don’t look like robots.

Marketers are particularly enamored with Artificial Intelligence. It is a common misconception among many marketers and agencies that expanding their digital reach will increase customer conversion.

It has become part of the product strategy, the collection and analysis of consumer data, and improving future products that Artificial Intelligence (AI) plays a central role in. Successful marketing campaigns are executed using AI every day.

An intelligent machine works and behaves like a human using computer languages and algorithms. Computers with AI capabilities are capable of:

  • Learning
  • Planning
  • Solving problems
  • Recognizing speech

Machines that are capable of recognizing, predicting, learning, and reasoning are at the core of artificial intelligence. Because AI never gets tired, it can work for extended periods without a break.

Top 5 AI Applications Marketers can Use in 2021

1. Voice search and voice recognition

Since the turn of the century, speech recognition has been stagnant. Since Siri, Alexa, and other speech-enabled devices became available, vocabularies have been expanded, natural language has been introduced, and response quality has improved dramatically. At present, voice recognition restricts users to GPS maps and other hands-free methods, rather than using Google Search and Amazon Echo.

Getting more voice inquiries for your brand can be accomplished by:

  • Using a conversational tone
  • Adding long-tail keywords
  • Using question-and-answer and short response article formats
  • Using appropriate schema markup

Make your software or products more functional by including speech recognition. It will be convenient for your clients and prospects.

2. Content creation and experience personalization

Applications exist today that can transform specific information sets and data into content that seems to be authored by a living, breathing human. Automating the personalization of customer journeys using machine-generated content is increasing in popularity.

Though AI is expected to aid in content creation, human marketing will still be required for the most part. Editorial content must be created, the right imagery must be chosen to deliver the message, and display ads must pair a good image with the right message. Data insights and analytics will enable marketers to better plan and personalize smart content creation, cut production time, and save money in the short term.

The algorithms learned from analyzing more data than a human could ever think to examine, enabling them to serve customers better during critical decision-making moments. A recommendation based on a set of predetermined rules programmed in at the outset is nowhere near what these technologies are capable of. Nowadays, recommendation engines evaluate myriad data points culled from a wide variety of sources.

3. Image recognition and visual search

Recent developments in artificial intelligence are making it possible to achieve remarkable things with visual search.

The tech is still relatively young, however, and using platforms such as Pinterest and Google Lens is enabling visual searches to become more common. As with traditional text-based searching, the visual search looks for results that have similar visual appearances to each other.

The use of visual search in marketing and retail has several advantages. The system can improve merchandising and personalize shopping.

Visual search technology can suggest related products based on the way they look, instead of recommending products based on a shopper’s past purchases. By doing so, it helps customers find items that complement one another.

4. Better user experience

Effective marketing measures are based on enhancing the user experience. Customers want an excellent customer experience from start to finish when it comes to collaboration.

With the help of AI, marketers can design and customize marketing campaigns uniquely tailored to each user, resulting in predictable outcomes.

Customized AI solutions and messages are primarily focused on where and what customers are doing right now. So, they will be able to resolve the problem at hand.

Consumers browse websites because of a good user experience. They are more likely to convert if they devote more time to it. The use of automation and AI for UX design can result in websites that optimize themselves automatically. As a result, the users will enjoy a more enjoyable experience from beginning to end.

5. Content creation powered by AI

It has enormous potential for improving the productivity of content creators. According to Gartner, 20 percent of business content will be authored by machines by 2018.

Automated content is currently created using simple rules and formats, such as:

  • Loss and profit summaries
  • Statistical reports every quarter
  • Descriptions of hotels
  • Stock insights in real-time
  • Recaps of sports games

The artificial intelligence-generated narratives are designed to sound as if they were written by humans. Your brand’s rules and formats determine each narrative’s data insights and writing style.

Final Thought

Marketing intelligence has been transformed by AI as it provides marketers with data and ideas that have improved their profits and competitiveness in the market. If used wisely, artificial intelligence can transform our economy. The impact of AI on every industry will be certain once it is equipped with the right skills, planning, and experimentation. To learn more about how B2B marketers can implement AI into their marketing strategies, connect with the team at Byonic.AI.

How Decisional Intent is Shaping B2B Lead Generation
decisional intent

How Decisional Intent is Shaping B2B Lead Generation

Customer loyalty is paramount to the success of any business. Your main goal should be to acquire new customers since this will lead to growth for your business. Therefore, one of your main drivers towards success is your ability to capture the attention of potential customers and direct them towards a transaction.

Nowadays, digital marketing apps, social media platforms, and automation software have made it easier than ever to convert leads into paying customers. Traditional offline customer acquisition strategies are no longer sufficient. Through today’s lead generation services, you can take advantage of every opportunity that digital marketing channels provide.

What Is B2B Lead Generation?

This refers to a method of detecting and enticing prospective customers who will probably be interested in your products or services. The secret to a successful business is to bring and engage decision-makers who fit the buyer persona(s) of your brand.

Lead generation can be an important element in your business strategy; it can also help with the development process of your website, email automation, content creation, SEO sales growth, and so on.

The Process of B2B Decision Making

Most B2B purchasing decisions are impulsive, usually involving various stages over a period. Some purchases could take up to a year or more.

It has been proven that the time required to make B2B decisions has increased. As of 2019, 68 percent of buyers revealed that their B2B purchases were taking more time than they did in the past.

The decision-making process of each company varies. To make it easier to estimate and compare, specialists have come up with various decision-making models – these models standardize the B2B buying process into these stages:

1. Accepting that there’s a problem

The buying process starts when a company identifies an issue. What could trigger this could be a particular pain point. On the other hand, the company might notice that another brand is doing something differently or better.

Most times, it is recommended to re-frame the issue in terms of a job that the business is intending to accomplish. This alternative strategy can help companies think about product development differently, enabling better innovation. 

2. Assessing and analyzing available solutions

As soon as a company discovers its problem, it has to consider ways to solve it. One option is to do nothing, particularly if the solutions at hand are too expensive or take a lot of time.

If the business decides to find solutions to the problem, it has to decide whether to buy the solution from a third party or to create it in-house.

Furthermore, they have to define their preferred solution. For instance, if the brand is buying from a third party, they should consider various categories of products.

Buyers have to weigh the pros and cons of all potential solutions, including the possible cost. This task is an important aspect of the journey because it defines the products or services that may be applicable.

3. Determining the conditions for the product or service

The decision-making unit should specify what the company is looking for, including:

  • The things the product or service will do
  • The cost 
  • Any requirements, such as adherence to particular criteria

4. Choosing the supplier

Every company takes a slightly different strategy to determine a supplier. Some have long formal processes including committees, longlists, and shortlists. Other organizations make use of a more informal approach in which potential suppliers are assessed and compared in a less structured fashion.

Regardless of the approach, this goal is to gather information about potential solutions so that they can be compared against set criteria.

5. Justifying the choice

After the decision process, you need to justify the process to yourself and to and senior executives. That can consist of asking the seller for references, and giving a presentation to senior management to solicit their support.

Challenges with Intent Data

  • Understanding buyers: There is high competition, and customers know they have other options. B2B companies have to be intuitive and distinguish what their customers need without being told. 
  • Guaranteeing quality data: Using intent data has various benefits; apart from being able to accurately target buyers, it makes it possible for you to have quality information to build successful marketing campaigns around.
  • Managing data: Intent data is not only useful for sales and marketing teams, it can bring more order and better back-end data management.

(Also Read: How AI and Intent Data Work Together)

Final Thoughts 

It can be challenging to get new customers for every brand. Luckily, the world is now digital and innovations in marketing have made customer interactions easier. Digital channels can offer various chances for a conversion, but in the end, you have to capitalize on them.

For your business to reach new heights, you have to know how to grab and nurture customer interest. With a comprehensive lead generation strategy, you’ll easily attain this feat. To learn more about decisional intent and how it can shape your lead generation programs, connect with the team at Byonic.AI.

How AIOps is the Future of IT Operations
Article is about future on AIOps IT operation

How AIOps is the Future of IT Operations

In light of the increasing volume of IT-related data, such as log files and their management, storage, analysis, and storage, conventional IT technologies find it difficult to handle. IT teams must provide greater speed, greater protection, and greater reliability to keep up with the mobile and connected worlds. AIOps (also known as ITOA or IT operations analytics) is the only way to manage today’s complex IT systems.

What is AIOps?

By leveraging artificial intelligence in IT operations, AIOps (Artificial Intelligence in IT Operations) helps IT Operations address the challenges of rapid digital transformation. AIOps not only helps IT teams fill in the gaps, but they can also be more efficient.

How did AIOps Become a Significant Player?

Tradition management strategies have been unable to keep up with innovation over time. Because of this, businesses have begun investing heavily in AI and realizing its many applications. As a result of this pressing need, AI for Operations, abbreviated as AIOps, was created.

Will AIOps Replace Traditional ITOps Systems?

The answer is yes. Although AI and machine learning are still in their infancy, businesses are utilizing them to improve application support and network management. In the coming years, AIOps will transform network management by incorporating AI and ITops.

Due to the limitations of most companies’ ITOps toolkits, the vast majority of data volumes generated by today’s IT monitoring systems are discarded without detailed analysis. ITOPS toolkits typically include rules-based alerts, which direct decision-making based on pre-written guidelines. Initially simple, these rules become complex and harder to manage over time.

As part of AIOps, log files are continuously detected for anomaly using algorithms that learn as they are run. Through this approach, all generated IT data is analyzed, eliminating the need to manage complex sets of rules.

As well as researchers, practitioners validate these results. AIOps does a reasonable job of replacing IT event management systems, according to 40% of survey respondents. AIOps can also be run against the data produced by older systems in parallel. IT management is less exposed to risks as a result of switching to AIOps.

Here is Why your Businesses Should Turn to AIOps

Data silos are broken down

Having trouble managing large amounts of data is a key reason many organizations haven’t been able to monitor events and systems effectively in their environments. Using AIOps, organizations can overcome existing challenges by eliminating data silos and gaining full visibility across IT environments.

Logs, events, and metrics comprising the data are ingested by AIOps, which then selects specific data points through a set of algorithms. In the collaborative work environment, data points are selected, inferences are made and a correlation or set of patterns are identified.

AIOps reduces IT operational noise

IT Ops teams are most concerned about operational noise. In addition to increasing operating costs, performance issues, and poor availability of enterprise digital initiatives, IT noise creates severe problems for the business. Industries across the board benefit from AIOps. AIOps tools do more than reducing IT noise — they eliminate it by establishing correlations that point to probable causes.

Management of data stores

The management of datastores falls under optimal capacity management. Additionally, AIOps is useful for managing storage and network resources. Routine activities such as reconfiguration and calibration can be automated when AI is used for both network management and storage management. Dynamically adding new volumes can change the available storage space with predictive analytics.

The customer experience is seamless

The goal of predictive analytics is to facilitate seamless customer experiences. The AIOps department collects and analyzes data to make complex automated decisions. Utilizing this data, it can anticipate future events that may affect availability and performance before they occur. By leveraging AIOps, deployments can be accelerated.

Performing a security analysis

Security analysis falls under the anomaly detection category. IT security can be enhanced through AIOps. Data breaches and violations can be detected using AI-powered algorithms. Using various internal sources, such as log files, network logs, and event logs, in conjunction with malicious IP and domain information, machine learning algorithms can be used to detect risky events. Through the use of AI-powered algorithms, businesses can discover potentially malicious behavior within their infrastructures.

Monitors and analyzes data more effectively

Due to the availability of a variety of monitoring tools, it is extremely difficult to conduct a correlation and analysis of multiple application metrics to solve complex, emerging issues before they affect the end-user.

An effective analysis of data requires the correlation of data from multiple sources, and this is fundamental to enabling AIOps. With AIOps and digital experience monitoring, a single point of view is delivered across all domains of service, removing the need for multiple tools to analyze the service.


Humans alone cannot keep up with the current pace of the IT business. By optimizing IT processes, AIOps reduces effort and streamlines business processes. AIOps has a bright future; technology will become more human, unlocking a wealth of previously untapped information and reducing expenses dramatically. Your business should begin using this technology as soon as possible. To learn more about how AIOps can empower your IT operations team, connect with the team at Byonic.AI.

How AI Can Accelerate Your B2B Buyer Journey
ai buyers journey

How AI Can Accelerate Your B2B Buyer Journey

Machine learning and artificial intelligence have allowed us to anticipate the behavior of the consumers by analyzing the data stored through sales and interaction on social media networks. Artificial intelligence and machine learning do not only increase sales and reduce man work but also improve the b2b buyer journey.

Artificial intelligence bots can optimize the communication with the leads and prospects to ensure that the answers to all the queries of the consumers are relevant and on time.

Fast interaction with the customer matters

Did you know that more than 53% of the customers never open the website or decide to abandon it if your website takes more than three seconds to load? Quick response to the customer’s query is essential in enhancing the experience. Nowadays, the market is quite saturated. Therefore, the customers don’t wait for you to respond. Instead, they find your company’s alternative in the meantime.

The worst part is most of the competitor companies have your leads’ information. They can call your potential customers and take away your sales.

You are likely to miss customers and sales opportunities unless you respond quickly and in real-time. But how do you grab sales opportunities actively for 24 hours in a day? Simple; AI is the solution to your problem.

Let’s say you work for a clothing brand and someone requests for the store timings in his/her neighborhood. Now, the artificial intelligence assistant on your website or social media messaging app could provide basic information about the nearest store timings in a friendly and conversational manner. Moreover, a Chabot could even email the live location or map to the customer.

The AI assistant on your website will not only upgrade your CRM as per the new information on leads and prospects but will also nurture the leads by engaging in a conversational manner.

Once the customer is satisfied with the initial conversation, a connection could be built and personalized follow-ups from your customer representatives could lead the customer to the sales funnel.

However, the parameters for lead engagement are quite different for every company. An AI assistant can easily identify potential leads, answer queries, respond to quick requests and even handle objections. When the assistant has handled the initial communication with the customers, you can hand the follow-up to human representatives.

Artificial intelligence supporting your marketing objectives

AI truly nurtures and supports your marketing objectives by handling customers, engaging prospects, and carrying out conversations 24/7.

AI Chat and email bots can seek specific information on customers, set up an appointment for your clients, and even carry out a smooth marketing journey.

Apart from conversing, AI assistants can also perform reporting and analysis on the marketing strategy. With the help of AI, you’d be able to optimize and run a successful marketing campaign.

AI in marketing is important

Time is of the essence in an organization. However, artificial intelligence does not only optimize your buyer’s journey but also saves a lot of the time that you spend in optimizing sales and marketing strategies. More than 72% of the businesses in the survey agree that AI has played a significant role in reducing work. This has allowed the teams to concentrate more on methods and non-mundane tasks as bots carry out all the repetitive and basic tasks.

How does AI influence the B2B buyer’s journey?

AI can transform your buyer’s journey in the following ways:

Create audience awareness

Artificial intelligence has the ability to target the customers who might want your products and services. This allows you to create buyer personas based on potential customers.

Create interest in your products

Your automation system delivers great information and insights on your products and services. Bots might show research to introduce your product in the market. Moreover, you could also use them to encourage people to sign up for your webinars and newsletters.

Audience considers your products

The consideration stage is where you send personalized messages to the potential customers who are already engaging with your brand.

Evaluate your products

Evaluation is important as customers are keen on comparing prices, weighing pros, cons and finding alternatives. In this stage, it is important to show why they should choose your product over other products in the market.

Interact and promote your products

Once your customers have completed the funnel stage, you could bombard them with satisfactory messages.

Artificial intelligence improves customer experience

Artificial intelligence allows us to focus on high-quality leads by exceeding customers’ expectations. More than 75% of the marketers lose sales because their leads never convert. However, 61% of the businesses agree that artificial intelligence is now one of the most important aspects of their marketing and sales strategy.

Final Thoughts

Artificial intelligence has a long way to go because it has just started. But you can make the most out of it by automating your marketing campaigns and B2B buyer’s journey.

To learn more about artificial intelligence can help move the buyer’s journey of your B2B customers, connect with the team at Byonic.AI.